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Can we view the products in person?

Yes! Visit us at our Showroom (31 Kaki Bukit Road 3, #0-05) and our Product Consultant will be there to address any of your queries!. For water purifiers only. We also offer non-obligatory home demonstrations where we bring our water purifier to your

Can I relocate my Water Purifier?

You can contact our Customer Service hotline to arrange for the relocation of your water purifier.

What is required for the installation of this product?

We will require an electrical point, water point and water outlet. An electrical point needs to be within 1.5 meters range, whereas a water point and water outlet to be within 6 meters.

Is there a child safety function on STAR+ Water Purifier?

Yes, there is a hot water locking function to prevent children from accessing the hot water feature. Simply press and hold the "Lock" for 3 seconds.

How often should I perform manual cleaning/flushing for my STAR+ Water Purifier?

It is advisable to perform manual cleaning once every 1 - 2 weeks.

How long does each Manual Cleaning/Flushing or High-Speed Machine Flushing take to complete?

Manual cleaning or also known as High-Speed Machine Flushing take 3 to 5 mins to remove mineral deposits.

Is descaling required for the STAR+ Water Purifier?

Descaling is not required for our STAR+ Water Purifier.

How long does filter flushing take to complete?

Each filter flushing takes around 30 minutes to complete.

How often should I change my filters?

STAR+ Water Purifier has a built-in filter lifespan indicator that tracks and show users the remaining filter life. Each set of water filters for STAR+ is due for change after 2000 litres of water has been dispensed. When 2000 litres of water has bee

How does the Filter Change Indicator work on STAR+ Water Purifier?

Filter life is displayed via the Filter Change Indicator feature by deducting how much water has passed through the filters. For example: On a new set of filters, with the Filter Change Indicator displaying 2000L. After 10L of water passes through th

How to change the filters for STAR+ Water Purifier?

Filters for STAR+ Water Purifier can be self-changed, without the need to make an appointment for machine servicing. Here's a guide for more information.

How is this Filter Lifespan Indicator different from others in the market?

STAR+ Water Purifier displays filter lifespan by accurately deducting how much water has passed through the filters. For example: On a new set of filters, with the Filter Change Indicator displaying 2000 litres. After 10 litres of water passes throug

How does filtration process work for STAR+ Water Purifier?

STAR+ Water Purifier works with 3 filters to provide a comprehensive 8-stage water filtration. Stage 1 - Sediment Stage:. Removes dirt, rust and suspended solids. Stage 2 - Ion Exchange Resin Stage:. Removes heavy metal (E.G. Copper, Lead and Cadmium

Any servicing required yearly for this water purifier?

STAR+ Water Purifier can be self-maintained as there are no storage of water inside the machine. Changing of filters can also be done by users in a fuss-free manner. Here's a guide for more information.

Are there any regular maintenance required for STAR+ Water Purifier?

Minimal maintenance is required. To ensure the hygiene and cleanliness of the system, clean the water purifier’s tray and nozzle guard once every 2-4 weeks. To remove the nozzle guard, simply hold the nozzle guard with your fingers, and turn it in an

Are there any maintenance cost for STAR+ Water Purifier?

Maintenance cost would be the cost of future filters replacements. Here's the cost for filter replacements.

What is the coverage area of the LUNA Air Purifier?

The LUNA Air Purifier covers an area of up to 87 SQM / 936 SQFT. Which is approximately the size of a 4 Room HDB Flat's living space.

Does LUNA Air Purifier help to reduce pet danders/fur?

Yes. Our 3 in 1 medical grade HEPA 13 filter effectively captures animal fur and pet danders in the air, it also remove any foul odour.

How long does each filter last for LUNA Air Purifier?

Each filter lasts for a period of approximately 1 year (based on 8 hours usage per day). Please note that this duration will vary & differ depending on the air quality of the surrounding environment and duration of product being in use.

What does the warranty cover for LUNA Air Purifier?

Our warranty covers all the parts of the LUNA Air Purifier. If the LUNA Air Purifier is used in the way it is intended and breaks down within the warranty period, you can book an appointment with our service center for in-person assistance. Book an a

What does the warranty NOT cover for LUNA Air Purifier?

Our warranty does not cover the following:. - Normal wear and tear that may be caused to the machine from usage over time. - Accidental damage caused to the machine. - Damage to the machine due to improper usage.

What should I do if my product is not working within 14 days of purchase?

In such cases, we provide a 1 to 1 exchange for the product. Kindly note that this usually takes 1-3 working days to process.

How do I tell the air quality of my house with DAWN Air Purifier?

The Dawn Air Purifier has a built in PM 2.5 quality indicator that shows the air quality through its control panel. Blue = Air Quality is Good. Green = Air Quality is Fair. Red = Air Quality is Bad

Does the DAWN Air Purifier help to reduce pet danders/fur?

Yes. Our 3 in 1 medical grade HEPA 13 filter effectively captures animal fur and pet danders in the air, it also remove any foul odour.

How long does each filter last for the DAWN Air Purifier?

Each filter lasts for a period of approximately 1 year (based on 7/8 hours usage per day). Please note that this duration will vary & differ depending on the air quality of the surrounding environment and duration of product being in use.

What does the warranty cover for the DAWN Air Purifier?

Our warranty covers all the parts of the DAWN Air Purifier. If the DAWN Air Purifier is used in the way it is intended and breaks down within the warranty period, you can book an appointment with our service center for in-person assistance. Book an a

What does the warranty NOT cover for the DAWN Air Purifier?

Can I put toys of all materials in the JJOBI Sterilization Box?

Yes, you can. JJOBI Sterilization Box sterilizes using UVC wavelengths of UV LED. Hence, it does not generate any heat, smell, or ozone. Toys made of all materials including plastic, wood, rubber, fabric, paper, and even battery-operated toys can be

How do I use the JJOBI Sterilization Box?

Firstly, wipe off any visible contaminants (e.g. food remains) on the toys. Next, put toys into the JJOBI Sterilization Box for thorough sterilization. JJOBI Sterilization Box focuses on eliminating Vibrio Bacteria, E. coli, bacteria, and the Covid-1

If the JJOBI Sterilization Box is filled with toys, can the UV LED Light at the lid sterilize all the toys inside, even if they are at the bottom of the box?

Yes, all overlapping toys within the box can be sterilized even if the UV LED is situated at the lid. The JJOBI Sterilization Box sterilizes its content using UVC Wavelength (275nm) and ultraviolet wavelengths canact in the entire JJOBI Sterilization

Where is the power button for JJOBI Sterilization Box?

There are no power buttons for the JJOBI Sterilization Box. When the lid is plugged in and closed, JJOBI Sterilization Box will automatically power on to start the sterilization process. JJOBI Sterilization Box has been designed thoughtfully to not i

What is the size of the lid of the JJOBI Sterilization Box?

The dimension of the lid is as follows:. 39.5 (Width) x 39.5 (Depth) x 5.5 (Height) CM

How do I clean the JJOBI Sterilization Box?

When cleaning the JJOBI Sterilization Box, disconnect the power cable first and wipe the interior and exterior of the box with a soft and dry cloth. Should there be any dirt, do wipe it off with a wet wipe. Do take note to not use a wet cloth on the